Refund policy

Returns

For eligible products, our exchange, refund, and return policy is 7 days from the delivery date of your order.

Bath & Body Products, Candle Essentials, Petite Candles, Sale items, and Gift Cards are final sale. No refund, return or exchange will be accepted or applied.

To be eligible for a return, your product must be unused and in the same condition that you received it. If your product was received damaged, notification is required with 24 hours from delivery date. Please email us promptly with images at contact@beyoucandles.com. We do not guarantee refund nor replacement if notification is outside of the 24 hour notification period.

Refunds (if applicable)

Once your return is received, we will send you an email to notify you that we have received your return. Once the product has been inspected, we will notify you within 7 days of an approval or rejection of your refund.

Refunds Exclusions

We do not refund nor replace products that may

  • alter as a result of nature, e.g. temperature;  
  • have been marked as Delivered by the United States Postal Service;
  • that customer decided, after receiving the item, that they do not like the scent and/or décor; or
  • has been purposefully burned and/or melted. (exceptions are considered if we are contacted within (7) days of your delivery date of an issue.
  • wholesale orders are final sale, no refunds. Products damaged in transit will be replaced, only.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your bank, or credit card provider, there is often a processing delay.
If it has been more than 7 days from our processing date and a refund is not showing in your account, please contact us at contact@beyoucandles.com.

Exchanges and Replacements (if applicable)
We only replace products where USPS shows no delivery after 30 days of scheduled delivery date or that are defective or damaged. The customer must contact Be You Candles within 7 days from their delivery date for defective or damaged products. If your product is lost, defective or damaged, we will replace it with the same product, shipped via the original method. Send an email to contact@beyoucandles.com.

Shipping
To return your product, please properly re-package it and return the product to: Wright Positive, LLC 700 E Birch St #604, Brea, CA 92822

You will be responsible for paying for your own shipping costs for returning your item and a 10% restocking fee applies. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.