Shipping
Candles & Essentials, Bath & Body products are processed within five (5) business days after your order has been placed. Wholesale orders are processed within fourteen (14) business days following full payment receipt of invoice. Standard shipping business days are Monday - Friday, excluding any holidays, no weekends.
Shipping and taxes will be automatically calculated at checkout by the applicable shipping carrier.
We currently only service customers in the United States and selected areas in Canada. International rates apply. Wholesale shipments are available for United States residents only.
Effective December 2023, due to an increase in fraudulent transactions, we are unable to ship to Canada. We will revisit serving customers in Canada in 2024.
During busy times, if any delays in the standard order fulfillment schedule, an announcement will be shared at the top of the home page.
Home Décor Products
- Home Décor products will ship separately from any candles or essentials products.
- Fulfillment of home and décor products will ship from the respective warehouse, either within the United States or abroad, based on the product purchased and shipping address.
- Shipment will be received via UPS, DHL, FEDEX, USPS or a contracted third party depending on the weight and size of the item.
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Signatures are required for some of our home décor products deliveries.
- Order fulfillment with delivery tracking number assigned for smaller home décor averages (7) business days from order placement.
- Order fulfillment with delivery tracking number assigned for LTL shipments averages (15) business days from order placement.
RESIDENTIAL DELIVERIES VIA THIRD PARTY: The carrier will call the recipient to schedule the delivery appointment. Please ensure that you have entered valid contact information for the recipient to prevent delays in scheduling. It is important that someone, over the age of 18, is present when the carrier arrives, as a signature will be required for delivery & package inspection.
DAMAGES: In the unlikely event the packaging is damaged, it is critical that you note this on the delivery form before accepting the delivery and notify us right away so our team can open a damage claim on your behalf.
Summer Policy For Candles
During the warmer months, shipping can be tricky. We want you to be satisfied and receive your product as you ordered. For this reason, we will only ship, Monday through Thursday; as we do not want to run the risk of your candle or wax melt residing in a shipping providers warehouse and melting.
We ask that, especially during this time, that you watch your tracking closely and bring candles to a room temperature environment, quickly.
Holiday Shipping Policy
During the holiday season, all shipping carriers post expected delivery delays and cut off dates to allow for packages to be delivered on time. For this reason, our holiday shipping policy is effective November 1st - December 20th.
Keep in mind that, for most carriers, deliveries occur, Monday - Friday. We will always do our best to process your orders timely and passed to the respected carrier, after which, the delivery is out of our control. To improve the likelihood of no delivery delays, we encourage orders to be placed for:
- Candles & Essentials, Bath & Body to occur no later than, December 12th.
- Home & Decor to occur no later than December 1st.
